Frequently asked questions
Everything you really need to know about our services
- Site Terms & Conditions
CMP (“cmp-vgm.com”) owns and operates this website. This document governs your relationship with cmp-vgm.com (“website”). Access to and use of this w and the products and services available through this website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason thiswebsite is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.
By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.
You must not misuse this website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offense and cmp-vgm.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this website remains the property of cmp-vgm.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by cmp-vgm.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
In order to contract with cmp-vgm.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. cmp-vgm.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be cmp-vgm.com or may in some cases be a third party. Where a contract is made with a third party cmp-vgm.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law cmp-vgm.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect cmp-vgm.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this website are in no way associated, linked or affiliated with cmp-vgm.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to cmp-vgm.com.
You agree to indemnify, defend and hold harmless cmp-vgm.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Service.
cmp-vgm.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and cmp-vgm.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of cmp-vgm.com.
If you have any questions in relation to this Policy, complaints, or comments to the processing of your personal data in general, please contact HR-Manager Mille Bondo Meyer, e-mail: email@example.com or phone +45 28 35 50 97.
You can file a complaint to the Danish Data Protection Agency regarding CMP's processing of your personal. The contact information of the Danish Data Protection Agency is:
Collection of your personal data
CMP collects your personal data when:
when you submit your contact information in relation to our VGM service through the Website,
when you submit your personal data in our contact formula, and/or
when you otherwise are in contact with CMP.
Categories of personal data processed about you
In connection with the above mentioned, we process the following personal data about you:
When visiting the Website
Your IP-address, information about the chosen operating system on your computer, your mobile device, chosen internet browser and your online activities on the Website.
When using the contact formula
Ordinary personal data: Your contact information, including your name, email address, telephone number and industry, etc.
Special categories of personal data ("sensitive personal data"): Generally, CMP does not process sensitive personal data about you, unless you have provided us with such information, e.g. in relation to the contact formula on the Website or in other correspondence with CMP.
The purpose of processing personal data about you
The purposes of processing your personal data is to provide you with the best customer experience when you visit the Website, to be able to answer any inquiry from you to your satisfaction, and to provide you with our VGM service.
The legal basis for the processing of your personal data
CMP processes your ordinary personal data about you in order to fulfil an agreement with you or due to special circumstances, to pursue a legitimate interest, except where such interest is regarded to be overridden by your interests or fundamental rights and freedoms. Legitimate interests for CMP can be when the purpose is improvements of the Website, our services, examinations in relation to your inquiry, etc.
CMP only processes sensitive personal data about you when you have given your explicit consent hereto, e.g. when agreeing to our terms on processing of personal data when using the online contact form.
Recipients of your personal data
Certain recipients process personal data on behalf of CMP. Such data processors may only process your personal data in accordance with the instructions given by CMP; i.e. these data processors are not allowed to process your personal data for their own purposes. To the extent CMP discloses or transfers your personal data to third parties, such disclosure or transfer will only take place if it is in accordance with applicable data protection legislation. Hence, this might require your prior consent.
Transfer of your personal data to a third country (outside of EU/EEA)
In certain cases, your personal data may be transferred to a country outside of EU/EEA. In these cases, CMP ensures that such transfers will be carried out in accordance with the applicable data protection legislation. This entails that any party outside of EU/EEA that will receive your personal data must ensure an adequate level of protection, for example, by adhering to the EU-U.S. Privacy Shield in relation to transfers to the United States, or entering into the EU standard contractual clauses with CMP.
Storage of your personal data
CMP processes your personal data for as long as it is necessary, including while we process your inquiry. Further storage can take place, if it is deemed necessary for purposes of documentation. Information about your online behavior collected through cookies will be stored in a period of 1 year.
The definition of a cookie
A cookie is a text file that is placed on your hard disk by a webpage server. Cookies contain information that can later be read by a web server on the domain that issued the specific cookie to you; i.e. the Website remembers you, next time you visit it. Cookies cannot be used to run programs or send viruses to your computer.
The information we collect by the use of the cookies is among other things the number of clicks you have made through the Website, keep track of the items you put into your shopping cart, if you have visited the Website previously, and to help us determine whether you came to the Website form a particular link or advertisement banner.
Removal of cookies
If you do not want CMP to collect and store the above-mentioned personal data about you, you can delete cookies in the settings from your internet browser. Note, however, that the method of switching cookies is different depending on which internet browser you are using. Select your internet browser below and then read how to delete cookies from your computer.
Google's instructions on how to delete cookies in the most widely used browsers
How to delete and block cookies with Firefox
How to delete and block cookies with Chrome
How to delete and block cookies with Internet Explorer 7, 8 and 9.
Your rights as a data subject
CMP has considered and implemented appropriate technical and organisational technical measures in order to protect your personal data and ensure your rights as a data subject.
As a data subject, you have the right of access to the personal data CMP processes about you. Further, you have the right to rectification, erasure (the "right to be forgotten") or restriction of the personal data CMP processes about you. You also have the right to object to the processing of your personal data.
Under specific circumstances you have the right to data portability. Where processing is based on a consent or a contract with you and the processing is carried out by automated means, you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format if technically possible, you have the right to transmit this personal data to a third party without hindrance from CMP.
As a general rule, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if among other things automated decision-making and profiling is necessary for entering into, or performance of, a contract between you and CMP.
If processing of your personal data is based on your consent, you may withdraw your consent at any time. Please note that this does not affect CMP's processing of your personal data prior to the withdrawal of your consent.
The Danish Data Protection Agency has issued a guideline on the data subjects' rights. If you want to read more about your rights, please click here. Please note that the guideline is in Danish.
- VGM weighing terms
- Our weighing equipment complies with the requirements for measuring equipment in Article 9 (3) of Public Order No. 397/2016, i.e. with a tolerance of +/- 1,000 kg. If a control by a relevant authority proves that the VGM stated undisputedly falls outside the acceptable tolerance or that the certificate suffers from an error which can be ascribed to CMP, we will reimburse the price of the certificate and any costs or losses incurred or suffered by the customer directly due to such error. The liability of CMP is limited to 1,000 SDR and does not include any liability for indirect, special or consequential losses.
- Cookie Removal Policy
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
We collect cookies to the following use to remember users' actions, to identify the user and for online behavioural advertising. The types of cookies used is session and first-party.
The website controls/accesses the cookie-related information.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
Cookies are also stored by the Website.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.