Frequently asked questions

Everything you really need to know about our services

Is there a deadline for when the information must be received by the carrier and the terminal operator?
Verified gross mass is required in order to prepare the stowage plan of the ship prior to loading. Deadlines will differ according to a number of factors; shippers should obtain information on documentary cut-off times from their carriers in advance of shipment. It is recognized that ‘just in time’ shipments will need specific coordination between the shipper and carrier to ensure that the objectives of SOLAS are met and the verified gross mass for such shipments is communicated and used in the ship stowage plan.
Can you update me when my container VGM is in the system?
Sorry we can’t track so many container ID’s manually. We offer an automatic update service which is called ‘send update upon arrival’. Here you can add your email so you get an update when it arrives.
I paid using a bank transfer but I still can’t get my VGMs
When you pay using bank transfer it takes multiple days to process. It starts with how fast you are to make the payment to us via your bank. Then normally it takes 2 days before our bank gets it and has matched / approved it against your order. We don't recommend using bank transfer when you need your VGM as soon as possible.
I order many VGMs every month
For customers who order lots of VGMs we recommend the pre-paid system. We will invoice you (or your accounting department) for a predetermined amount of VGMs certificates. You now don’t need to enter payment details every time you order. For each VGM you order a credit will be deducted. This system works best for companies that order many VGMS with us.
I can’t make a payment (I’m stuck) for my VGM
We try to offer as many payment possibilities as possible. In the most unlikely case that you can’t make a payment please contact us via the contact form on the support page. We will work with you to see how we can help organize a payment method that works for you.
I can’t find my container in your website (using the search)
Most likely your container hasn’t arrived in port yet. So we haven’t been able to weigh the container. Only after the container has been weighed does it get added to our VGM system and your VGM certificate becomes available. We highly recommend you click on 'Send Update Upon Arrival” and add your email address. You will get an update when your container VGM is in our system
What happens to all my information I give to this website?
To be advised by CMP
When is my credit card processed?
To be advised by CMP
What steps does a normal order go through?
The time between when you place your order on and when you receive your purchase is broken up into two phases: processing and getting your vgm certificate. Your order begins processing immediately after you click “Place order”.
Can I save my credit card information?
Yes. To save your credit card information, you must check the box that is labeled "Save card details." Then, when you place the order, that credit card information will be saved as the default credit card for future orders placed under your account.
Where is my order history?
You can find your order history on our customer page. Please login with your username and password.
How will I know if my order has been processed?
Once you have ordered your VGM, we will send you a confirmation via email. You can also log in to your account to see the current status of your order.
How can I order a VGM certificate for my container?
You can order your VGM certificate on our online VGM service: Available online 24-hours a day, 7 days a week, 365 days a year.
How can I pay for my order?
We accept payments by credit card (Visa, MasterCard, American Express) maestro, dankort and PayPal.
How do I check the status of my order?
You can check the most current order status. To check the delivery status of your order, click on the Order Status page and then provide your container number. Or, if you are logged in, click on "Order Status" and select the appropriate order. If we need your help to resolve any problems with your order, we will contact you by phone. If we cannot reach you right away, we will contact you by email.
I would like to pre-pay for a certain amount of certificates?

Yes this is possible. To pre-order VGM certificates you need to have an account with us. You can create an account on this page. If you already have an account. You will see in your account information the amount of prepaid VGMs you have. If you are new to our site and have never ordered VGM certificates before please contact support. They will help you setup prepaid VGMs.